FREQUENTLY ASKED QUESTIONS
We specialize in non-perishable Nigerian food products, including:
Grains: Sesame seeds, hibiscus, fonio
Spices: Ginger, turmeric, cloves
Gums & Nuts: Arabic gum, cashew nuts
Our products meet international standards:
HALAL (for Middle Eastern markets)
FDA/EC compliance (for Europe/USA)
Organic/NON-GMO (upon request)
Aflatoxin-free certification for nuts and grains
Returns & Refunds Policy
We want you to be completely satisfied with your order from Afric Food Link. Here’s our straightforward return process:
Eligibility
You may request returns within 14 days of delivery
Products must be unopened in original packaging
Custom/private label orders cannot be returned
How to Initiate
Email returns@africfoodlink.com with:
• Your order number
• Product details
• Reason for returnWe’ll respond within 24 hours with return instructions
Shipping Back
Customer covers return shipping (we recommend insured tracking)
Refund processed within 5 business days after inspection
Special Cases:
• Damaged items? Send photos to support@africfoodlink.com for immediate resolution
• Wrong items received? We’ll arrange free return shipping
Restocking Policy
Yes! We regularly restock all products marked as "out of stock." Popular items like sesame seeds, ginger, and turmeric are typically replenished within 7-14 business days.
Shipping Destinations
We deliver our premium Nigerian food products worldwide, with reliable shipping to major markets including Saudi Arabia, UAE, China, India, UK, Germany, USA, and Canada. Our logistics network ensures safe and timely delivery whether you need air freight (5-7 business days) or cost-effective sea freight (3-5 weeks). For specific rates to your location or to confirm delivery to other countries, please contact our export team. We handle all customs documentation for hassle-free clearance at your nearest port or airport.