INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What types of products do you export?

We specialize in non-perishable Nigerian food products, including:

  • Grains: Sesame seeds, hibiscus, fonio

  • Spices: Ginger, turmeric, cloves

  • Gums & Nuts: Arabic gum, cashew nuts

What certifications do your products have?

Our products meet international standards:

  • HALAL (for Middle Eastern markets)

  • FDA/EC compliance (for Europe/USA)

  • Organic/NON-GMO (upon request)

  • Aflatoxin-free certification for nuts and grains

How can I return an item?

Returns & Refunds Policy

We want you to be completely satisfied with your order from Afric Food Link. Here’s our straightforward return process:

  1. Eligibility

    • You may request returns within 14 days of delivery

    • Products must be unopened in original packaging

    • Custom/private label orders cannot be returned

  2. How to Initiate

    • Email returns@africfoodlink.com with:
      • Your order number
      • Product details
      • Reason for return

    • We’ll respond within 24 hours with return instructions

  3. Shipping Back

    • Customer covers return shipping (we recommend insured tracking)

    • Refund processed within 5 business days after inspection

Special Cases:
• Damaged items? Send photos to support@africfoodlink.com for immediate resolution
• Wrong items received? We’ll arrange free return shipping

Will you restock items indicated as “out of stock?”

Restocking Policy

Yes! We regularly restock all products marked as "out of stock." Popular items like sesame seeds, ginger, and turmeric are typically replenished within 7-14 business days.

Where can I ship my order?

Shipping Destinations

We deliver our premium Nigerian food products worldwide, with reliable shipping to major markets including Saudi Arabia, UAE, China, India, UK, Germany, USA, and Canada. Our logistics network ensures safe and timely delivery whether you need air freight (5-7 business days) or cost-effective sea freight (3-5 weeks). For specific rates to your location or to confirm delivery to other countries, please contact our export team. We handle all customs documentation for hassle-free clearance at your nearest port or airport.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

Contact Form (#3)